Privacy policy

Last updated: 19 October 2026

This policy explains how Sonwaro Coffee [registered company name and registration number – to be confirmed] (“Sonwaro”, “we”, “us”) collects, uses and protects your personal information when you use sonwaro.co.za, buy our products or book our courses. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Responsible party and Information Officer

Responsible party: Sonwaro Coffee [registered company name and registration number – to be confirmed]
Address: 272 16th Road, Savannah Business Park, Midrand, Johannesburg
Information Officer: [name – to be confirmed]
Email: info@sonwaro.co.za · Phone: 087 265 9664

2. What we collect

Contact details – name, email address, phone number and delivery address when you order, book a course or contact us
Order and booking details – products, courses, dates and invoices
Payment information – processed securely by our payment provider; we do not store full card details
Technical information – IP address, browser type, device and pages visited, collected through cookies and server logs

3. Why we use it

To process and deliver orders and course bookings (performance of a contract)
To register you with the Specialty Coffee Association for SCA exams and certificates
To respond to enquiries and provide customer support
To keep our website secure and working properly (legitimate interest)
To send news and offers, only where you have opted in – you can unsubscribe at any time
To meet legal, tax and accounting obligations

4. Who we share it with

We share personal information only as needed to provide our services: payment providers, courier and delivery companies, the Specialty Coffee Association (for course certification), and our website hosting and IT providers. We never sell your information. Some providers may store information outside South Africa; where this happens we make sure adequate protection is in place as required by section 72 of POPIA.

5. Cookies

Our website uses essential cookies (for example, to keep your shopping cart working) and, with your consent, analytics cookies to understand how the site is used. You can manage your choices in the cookie banner or your browser settings. Blocking essential cookies may stop parts of the site from working.

6. How long we keep it

We keep personal information only as long as needed for the purposes above, or as required by law – for example, transaction records are kept for at least five years for tax purposes. After that it is securely deleted or de-identified.

7. Security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections and access controls. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the Information Regulator of any security compromise as POPIA requires.

8. Your rights

Under POPIA you have the right to:

ask whether we hold your personal information and request a copy of it
ask us to correct or delete information that is inaccurate, out of date or unlawfully held
object to processing based on legitimate interest, and to direct marketing
withdraw consent at any time (this does not affect processing that already took place)
lodge a complaint with the Information Regulator

To exercise these rights, email info@sonwaro.co.za. We may need to verify your identity before acting on a request.

9. Complaints

If you are unhappy with how we handle your information, please contact us first so we can try to resolve it. You may also complain to the Information Regulator (South Africa): inforegulator.org.za.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.